Returns and Exchanges

Last Updated: 05 April 2026

At i ISHA, we want you to love your 925 sterling silver jewelry. We offer a 15-day return or exchange window from the date of delivery.

Eligibility

  • Proof of purchase (order invoice) is required.
  • The return request is raised within 15 days of receiving the product.
  • Amounts will be refunded in case return request is initiated within 7 days of delivery
  • Refund in form of store credits will be processed if return request is initiated after 7 days of delivery till 15 days of delivery,
  • The item must be unused, unwashed, and in its original packaging with all tags, labels, and accessories intact.
  • Damaged, defective, or incorrect items are eligible for free returns or replacement.
  • No returns requests will be entertained after 15 days of delivery of product.

Exclusions

Returns or exchanges are not accepted for:

  • Personalized or customized items
  • Items marked as “Final Sale” or “Non-returnable” at the time of purchase.
  • Gift cards or vouchers
  • Any items that do not meet the above conditions

Process

Initiate the return through our website or email us at connect.i.isha@gmail.com with your order number and reason. In case of damage to

We will arrange a free reverse pickup within India (subject to availability in your area).

Note: If reverse pickup is not available at your location, you may be asked to ship the product to us manually. In such cases, shipping charges may be reimbursed up to a capped amount.

In case the return is initiated within 7 days of delivery- Once we receive and inspect the item, a refund or replacement will be processed.

In case refund request is initiated after 7 days till 15 days of delivery- Once we receive and inspect the item, we will process refund of the amount in the form of store credit only (no cash refunds). Store credit will be issued to your account for future purchases.

Important

Return shipping is free via our reverse pickup service in India.

Exchange Policy

  • If you wish to exchange your item (size, color, or product change), raise a request within 15 days.
  • Exchanges are subject to availability. If the desired product is unavailable, a refund will be processed instead.
  • Only one exchange per product is allowed.
  • Item once exchanged cannot be exchanged again.

Damaged, Defective, or Wrong Product

In case of receiving a defective, damaged, or incorrect item:

  • Raise a complaint within 48 hours of delivery.
  • Share photos or videos as proof for our internal quality check.
  • We will arrange a free pickup and offer a replacement or full refund, based on your preference.

Cancellations

  • Orders can be canceled before they are shipped.
  • Once shipped, the order can only be returned as per the policy above.

Refund Timelines

Once the returned product passes our quality check:

  • Prepaid Orders: Refund will be processed to the original payment method (credit/debit card, UPI, net banking) within 5–7 business days.
  • Cash on Delivery (COD) Orders: Refunds will be issued via bank transfer or UPI within 5–7 business days after receiving your bank details.
  • Gifted Products: Refund will be initiated to the original purchaser’s account.

Refund Status & Support

  • You will receive email and/or SMS updates during the refund process.
  • For any concerns, you can reach our support team:

Email: connect.i.isha@gmail.com.

  • Hours: Mon–Fri 10:00 AM – 6:00 PM IST, Sat 10:00 AM- 2:00 PM IST
  • We reserve the right to deny returns that do not meet our policy.
  • Customized items and sale items are final sale.
  • For assistance, contact connect.i.isha@gmail.com.

Policy Updates

We reserve the right to amend this policy at any time. Any updates will be posted on this page. Continued use of our website or services constitutes your agreement to the revised policy.