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FAQS

What is your return/exchange policy?

We offer a 15-day return or exchange for unworn items in original condition (with tags and packaging). Personalized, customized, and sale items are not eligible. Refunds are issued to bank accounts as per payment method used if return request are initiated by the 7th days after delivery of product. In case return request is initiated after 7th day till the 15th day after delivery of product, then refunds are issued in form of store credit only. Free reverse pickup is available in India.

How long does shipping take?

Processing takes 3-4 business days (15 days to 1 month for custom items). Delivery within India is approximately 7 days for orders above ₹499 (free shipping).

Do you ship internationally?

Currently, we ship only within India.

What is your product guarantee?

We provide a 6 months guarantee on manufacturing defects and plating issues only. Normal wear, misuse, resizing, and lost stones are not covered.

Are your products authentic?

Yes, all jewelry is 925 sterling silver and comes with an authenticity certificate and BIS hallmarks where applicable.

How do I track my order?

You will receive a tracking link via email once your order is dispatched.

Can I cancel my order?

Cancellations are possible only before processing. Contact us quickly at connect.i.isha@gmail.com.

What payment methods do you accept?

We accept all major payment methods available on our platform.

How do I claim my cashback rewards or promotions?

Details of ongoing promotions and cashback rewards are mentioned on the product pages or during checkout.

How do I care for my silver jewelry?

Follow the care instructions as are provided with the item at time of delivery. Store in a dry place, avoid contact with chemicals/perfume, and clean gently with a soft cloth.
If your question is not answered here, email us at connect.i.isha@gmail.com.